Pre-Contract Information Form

This English text is an informational translation. The Turkish text prevails and is the binding version.

Seller

Main characteristics of the service

Calculation (labor claims, traffic and work accident actuarial, sentence execution, degree of disability, vehicle depreciation), reporting, AI-assisted document reading and related services (expert approval, custom report, disability application, linked account) provided electronically on the tazminat.com portal. The purchased products, their durations and credits are stated in the order-specific form on the payment screen. The service is used with an internet connection and an up-to-date browser; no separate software is installed. Calculations are made based on the information you enter and the parameters in force; legal characterization and the use of the result are your responsibility.

Price and payment

Prices are shown including VAT on the Prices page and on the payment screen; there is no delivery, shipping or other additional cost. Payment is by credit card or debit card in a single payment; your card details are not stored on tazminat.com and are transmitted to the bank only for the payment. Your invoice (e-archive or e-invoice) is issued when the payment is received and sent to your e-mail.

Performance

Once the payment is approved, the products are immediately assigned to your account; the package period starts on the payment date. Services such as expert approval, custom report and disability application follow the process stated on their own pages.

Automatic renewal

Automatic renewal is optional and is off by default on the payment screen; it is set up only if you choose it. If you choose it, when the package period ends the same amount is charged to your card each month or year, the package is extended and its invoice is issued. You are informed by e-mail one day before the renewal. You can turn off automatic renewal free of charge at any time under My Account → Packages and invoices; once it is turned off, you continue to use the service until the end of the paid period. Each renewal starts a new period; the right of withdrawal also applies to renewals under the same conditions.

Right of withdrawal

You may withdraw from the agreement within 14 days starting from the day the agreement is concluded (the payment is made), without giving any reason and without paying a penalty. It is sufficient to send your withdrawal notice within this period using the Exercise my right of withdrawal button on the order page on the portal, by e-mail to [email protected] or in writing to Atatürk Bulvarı 44/20 Çankaya/Ankara; receipt of your notice is confirmed to you by e-mail. Within 14 days after the notice is received, the refund amount is returned to the card you used for payment, without additional cost; upon withdrawal, the products are removed from your account.

Price of the service used

Package prices include a bulk purchase discount. If, within the withdrawal period and with your approval, you have used a report (calculation credit) or an AI operation from the package, the single-use unit price stated in figures in the pre-contract information form on the payment screen is deducted from the refund amount for each report and each AI operation you used. This price is calculated at the single-use price, not by dividing the package price by the number of credits; the total deducted cannot exceed the amount you paid. This deduction is the price of the service whose performance began with your approval under Art. 15/1-h of the Regulation on Distance Contracts; the amount is the single-use price announced on the Prices page on the order date.

Cases in which the right of withdrawal ends

In expert approval, the review and approval are carried out within the scope of the data entered by the user.

For one-off services such as expert approval, custom report, disability application and vehicle valuation query, the right of withdrawal for that service ends once performance has begun with your approval (assignment to an expert, submission to the relevant institution, execution of the query) (Regulation on Distance Contracts Art. 15/1-h). The provision of Art. 15/1-ğ is reserved for services performed instantly in electronic form.

Corporate buyers

Buyers whose invoice is issued with a tax identification number (corporate) and who purchase the service for professional or commercial purposes are not deemed consumers; these buyers are granted the right of withdrawal on the following condition: a return invoice must be uploaded on the order page on the portal within 14 days after the withdrawal notice. No refund is made until the return invoice is received; if it is not uploaded in time, the right of withdrawal is deemed not to have been exercised and the agreement continues. The return invoice is checked by the seller.

Abuse

In subsequent orders of a buyer who has exercised the right of withdrawal, the service is performed at the moment of payment and there is no right of withdrawal for these orders (Regulation on Distance Contracts Art. 15/1-ğ); this is separately notified on the payment screen and your approval is obtained. If the price is nevertheless recovered through a refund or a transaction dispute (chargeback), each report and AI operation used is calculated at the single-use unit price and claimed.

Trial version

The free trial given to new accounts is not a sale; it is for you to get to know the service before purchasing it. No card details are taken during the trial, and no fee is charged when the trial ends. The withdrawal period starts from the payment date, not from the trial date.

Defective service

If the service is not performed in accordance with the agreement, you may, pursuant to Art. 15 of Law No. 6502, exercise one of the following rights: having the service performed again, a price reduction in proportion to the defect, or rescission of the agreement.

Complaints and applications

You may send your requests and complaints to [email protected] or to +90 850 888 65 80. In disputes, within the monetary limits announced each year by the Ministry of Trade, you may apply to the consumer arbitration committee at your place of residence or where you carried out the transaction, and in disputes exceeding these limits, to the consumer court. Applications may also be made through TÜBİS (Consumer Information System) on e-Devlet. General provisions apply to buyers who purchase for professional or commercial purposes and are not deemed consumers.

Your personal data is processed within the scope of the KVKK privacy notice.