Distance Sales Agreement

This English text is an informational translation. The Turkish text prevails and is the binding version.

Article 1 — Parties

Seller:

Buyer: the natural or legal person who has an account on the tazminat.com portal and places an order. The buyer's name, contact and invoice details are set out in the order-specific agreement.

Article 2 — Subject

This agreement governs the rights and obligations of the parties relating to the sale and performance of the services the buyer purchases electronically from the tazminat.com portal, pursuant to Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

Article 3 — Service and price

The purchased services, their durations, credits and the total price including VAT are stated in the order-specific agreement. There are no additional costs beyond the price.

Article 4 — Payment and performance

The price is paid by card in a single payment. Once the payment is approved, the service is assigned to the buyer's account; the package period starts on the payment date. The seller issues the invoice electronically when the payment is received and sends it to the buyer's e-mail. If the buyer has chosen automatic renewal, the conditions in the pre-contract information form apply.

Article 5 — General provisions

The buyer acknowledges having read the pre-contract information form and approved it electronically. The account and packages are personal to the buyer; login details may not be shared with anyone else. The terms of use apply to the use of the service; in the event of conflict with this agreement, this agreement prevails. The seller may carry out maintenance and updates for the continuity of the system; in the event of a prolonged interruption, the package period is extended.

Article 6 — Right of withdrawal

You may withdraw from the agreement within 14 days starting from the day the agreement is concluded (the payment is made), without giving any reason and without paying a penalty. It is sufficient to send your withdrawal notice within this period using the Exercise my right of withdrawal button on the order page on the portal, by e-mail to [email protected] or in writing to Atatürk Bulvarı 44/20 Çankaya/Ankara; receipt of your notice is confirmed to you by e-mail. Within 14 days after the notice is received, the refund amount is returned to the card you used for payment, without additional cost; upon withdrawal, the products are removed from your account.

Price of the service used

Package prices include a bulk purchase discount. If, within the withdrawal period and with your approval, you have used a report (calculation credit) or an AI operation from the package, the single-use unit price stated in figures in the pre-contract information form on the payment screen is deducted from the refund amount for each report and each AI operation you used. This price is calculated at the single-use price, not by dividing the package price by the number of credits; the total deducted cannot exceed the amount you paid. This deduction is the price of the service whose performance began with your approval under Art. 15/1-h of the Regulation on Distance Contracts; the amount is the single-use price announced on the Prices page on the order date.

Cases in which the right of withdrawal ends

In expert approval, the review and approval are carried out within the scope of the data entered by the user.

For one-off services such as expert approval, custom report, disability application and vehicle valuation query, the right of withdrawal for that service ends once performance has begun with your approval (assignment to an expert, submission to the relevant institution, execution of the query) (Regulation on Distance Contracts Art. 15/1-h). The provision of Art. 15/1-ğ is reserved for services performed instantly in electronic form.

Corporate buyers

Buyers whose invoice is issued with a tax identification number (corporate) and who purchase the service for professional or commercial purposes are not deemed consumers; these buyers are granted the right of withdrawal on the following condition: a return invoice must be uploaded on the order page on the portal within 14 days after the withdrawal notice. No refund is made until the return invoice is received; if it is not uploaded in time, the right of withdrawal is deemed not to have been exercised and the agreement continues. The return invoice is checked by the seller.

Abuse

In subsequent orders of a buyer who has exercised the right of withdrawal, the service is performed at the moment of payment and there is no right of withdrawal for these orders (Regulation on Distance Contracts Art. 15/1-ğ); this is separately notified on the payment screen and your approval is obtained. If the price is nevertheless recovered through a refund or a transaction dispute (chargeback), each report and AI operation used is calculated at the single-use unit price and claimed.

Trial version

The free trial given to new accounts is not a sale; it is for you to get to know the service before purchasing it. No card details are taken during the trial, and no fee is charged when the trial ends. The withdrawal period starts from the payment date, not from the trial date.

Article 7 — Defective performance

If the service is defective, the buyer may exercise one of the elective rights in Art. 15 of Law No. 6502.

Article 8 — Disputes

You may send your requests and complaints to [email protected] or to +90 850 888 65 80. In disputes, within the monetary limits announced each year by the Ministry of Trade, you may apply to the consumer arbitration committee at your place of residence or where you carried out the transaction, and in disputes exceeding these limits, to the consumer court. Applications may also be made through TÜBİS (Consumer Information System) on e-Devlet. General provisions apply to buyers who purchase for professional or commercial purposes and are not deemed consumers.

Article 9 — Entry into force

The agreement is concluded when the buyer gives approval on the payment screen and the payment is completed. The date, time and IP address of the approval are recorded; a copy of the agreement is sent to the buyer's e-mail address and can be viewed on the order page on the portal.